HOW TO CANCEL MEALS
The system will not automatically cancel meals for pupils marked as absent. The Meals Report & Register will highlight pupils who are marked as absent in the AM/PM register and have a meal selected, but it’s up to the school to cancel the meal.
You can manually cancel meals by going to Office > School Meals and changing the pupil’s meal to the ‘dash’ symbol. To cancel multiple meals you can change the Attendance Period in your Display Options and click Refresh. You can then drag over multiple boxes to change them all to the same option.
The price of any unpaid meals will be deducted from the pupil’s unpaid meals charges.
Pre-paid pupil meals can also be cancelled. When these meals are cancelled from the Meals Register the pre-paid amount will be added onto the pupil’s credit. This can then be used for future meals, events or shop payments. This will also be the case for any pre-paid meals automatically cancelled by the system.
HOW DO I REFUND MEALS?
If meals are cancelled in the Meals Register any meals cost is credited to the pupil’s balance for future use.
REFUNDING PARENTS
There are two ways to refund monies to parents: Cash and Cheque refunds and Stripe refunds.
Cash and Cheque Refunds
The first step is to refund the amount in the individual pupil’s profile, on their Payments > Payments In page, by using the Cash Refund button at the top of the page. This will open a popup where you can enter your refund details.
Here you can enter details regarding your refund and assign it to a family contact that is linked to the pupil. The refund will also be visible in the individual pupil’s Payments page and will be included in the Payments Overview in Office > Finance > School Balances .
Using Your Stripe Dashboard
To refund a charge via the Dashboard:
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Locate the charge you want to refund on the payments overview page. Alternatively, you can go to the specific charge's Dashboard page and click Refund there (You'll be asked if you want to refund in full or partially, and to choose a reason).
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Click the '...' icon next to the charge.
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From the menu that appears, choose Refund charge.
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By default, a full refund will be issued. For a partial refund, enter a different amount.
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Pick a reason for the refund. If you select "Other," include an explanatory note attached to the refund.
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Click Refund.
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Stripe will process your refund request immediately. However, it might take 5 to 10 days for the parent to see this in their bank account. Once a refund is issued, it can't be canceled.
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After refunding through Stripe, update the credit in Pupil Asset following the instructions in the Cash and Cheque Refunds section above.